Shipping policy
SHIPPING POLICY
Last Updated: August 2, 2026
Thank you for shopping with Jupiter’s Vain. We appreciate every order and work to ensure your pieces reach you as smoothly as possible.
Please review the following information regarding order processing, shipping, and delivery.
ORDER PROCESSING
Orders may require processing and production time before they are shipped.
Please allow approximately 3–7 business days for your order to be processed and prepared for shipment. During new collection launches, holidays, promotional periods, periods of high order volume, or other unexpected circumstances, processing may take longer.
Business days do not include weekends or recognized holidays.
Once your order has shipped, you will receive shipping confirmation and tracking information when available.
ESTIMATED SHIPPING & DELIVERY
After processing and production are complete, most domestic orders are expected to arrive within approximately 5–10 business days after shipment.
Please understand that these timeframes are estimates and not guaranteed delivery dates.
Total delivery time includes both the time required to process and prepare your order and the time required for the shipping carrier to deliver it.
We recommend allowing up to 2–3 weeks from the date your order is placed before becoming concerned about a delayed domestic order, particularly during collection launches, holidays, severe weather, or periods of high carrier volume.
SHIPPING DELAYS
While we work to provide a smooth experience, some circumstances are outside the reasonable control of Jupiter’s Vain.
Shipping or delivery may be delayed due to carrier disruptions, severe weather, holidays, high order volume, production delays, supply-chain interruptions, incorrect or incomplete shipping information, or other unforeseen circumstances.
Jupiter’s Vain cannot guarantee carrier delivery dates and is not responsible for delays caused by shipping carriers or circumstances outside our reasonable control.
However, if you experience an unusually long delay, please contact us and we will assist you in determining the status of your order.
TRACKING INFORMATION
When tracking information is available, it will be provided after your order ships.
Please allow 24–72 hours for tracking information to update after receiving your shipping confirmation. In some cases, a carrier may receive shipment information before the package receives its first physical scan.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error after placing your order, contact Jupiter’s Vain as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing, production, or shipment.
Jupiter’s Vain is not responsible for orders delivered to an incorrect address supplied by the customer.
LOST, STOLEN, OR MISSING PACKAGES
If tracking indicates that your package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the applicable shipping carrier.
If the package still cannot be located, contact Jupiter’s Vain so we can help review the situation.
Claims involving lost, stolen, missing, or damaged packages may be subject to carrier investigation and applicable carrier policies.
DAMAGED OR INCORRECT ORDERS
If you receive an incorrect item or an item that arrives damaged, please contact us as soon as reasonably possible after delivery.
Please include your order number, a description of the issue, and clear photographs of the item and packaging when applicable so we can review the situation.
Approved resolutions may include replacement, refund, store credit, or another appropriate solution depending on the circumstances and our applicable Refund Policy.
MULTIPLE SHIPMENTS
Depending on product availability, production location, or fulfillment requirements, items within the same order may occasionally be shipped separately.
If this occurs, you may receive more than one package and/or tracking number for the same order.
INTERNATIONAL SHIPPING
International shipping availability, rates, estimated delivery times, customs requirements, taxes, and duties may vary by destination.
International customers are responsible for any applicable customs duties, import taxes, or fees unless otherwise stated during checkout.
Customs processing may result in additional delays outside the control of Jupiter’s Vain.
QUESTIONS ABOUT YOUR ORDER
If you have questions regarding shipping or an existing order, please contact Jupiter’s Vain using the contact information provided on our website.
Please include your order number whenever possible so we can assist you efficiently.
Jupiter’s Vain
JupitersVain.com