Refund policy
Jupiter’s Vain — Returns & Exchanges
We want you to feel confident in every Jupiter’s Vain purchase. If something isn’t right, we’ll do our best to make it right.
Returns & Exchanges
Return or exchange requests must be submitted within 14 days of delivery.
To be eligible, merchandise must be:
- Unworn and unused
- Unwashed
- In its original condition
- Free from stains, odors, damage, or alterations
- Returned with original tags attached, when applicable
Items that have been worn, washed, altered, or damaged after delivery cannot be returned or exchanged.
Size Exchanges
Need a different size? Eligible items may be exchanged for another available size within 14 days of delivery.
Because Jupiter’s Vain merchandise is produced on demand, replacement sizes are subject to availability and production times.
Customers are responsible for return shipping costs associated with size exchanges.
Returns & Refunds
Eligible returns may be refunded to the original payment method once the return has been approved.
Original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the product arrived damaged, defective, misprinted, or incorrect.
Please allow additional processing time for your bank or payment provider to post an approved refund.
Damaged, Defective, Misprinted or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact Jupiter’s Vain within 7 days of delivery.
Please include your order number and clear photographs of the issue so we can review the claim.
Approved claims will be resolved at no additional cost to the customer, through a replacement or refund as appropriate.
Order Cancellations
Because our products enter production shortly after an order is placed, orders cannot be guaranteed to be canceled or changed once production has begun.
If you need to make a change, contact us as soon as possible after placing your order. We will make every reasonable effort to accommodate the request, but cancellation is not guaranteed.
Non-Returnable Items
We cannot accept returns or exchanges for:
- Items that have been worn or washed
- Items damaged after delivery
- Items returned outside the 14-day return window
- Items specifically marked Final Sale
- Certain personalized or custom-made products, if offered
- Items produced correctly according to the customer’s selected specifications that are otherwise ineligible under this policy